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Skills for Management Success - Certification Program "We had discovered that the manager-not pay, benefits, perks, or a charismatic corporate leader-was the critical player in building a strong workplace."* As you can see from the above quote, the extreme importance of the manager in the workplace must be recognized. Unfortunately, the most valuable asset is often overlooked or ignored. "A manager must be able to do four activities extremely well: select a person, set expectations, motivate the person, develop the person. These four activities are the manager's most important responsibilities."* The above quotes serve as the basis of our development process. Our focus is that managers learn and develop so they can then develop the other greatest assets - the employees. Achieve the results you look for; an increase in productivity, profits, customer satisfaction and employee retention. Topics Include: Phase One: Developing a Foundation Successful management is not only dependent on your skills; it starts with you. We start with building your personal foundation. Topics we cover are: Creating a Strong Personal Foundation Handling Change A Managers Roles and Responsibilities Having Fun Improve Communication and Effectiveness Developing and Maintaining a Motivating Environment Changing Your Thinking and Behavior For Today's Results Providing Direction, Setting Performance Standards, Clear Expectations Phase Two: Putting Your Structures in Place This phase starts by helping you improve, develop and build the skills you need to be an exceptional manager. Topics in phase two include: Developing a coaching style of management Creative Problem Solving and Decision Making Handling Problem Employees/ Conflict Resolution Excellent Customer Satisfaction Vision, Purpose, Mission and Goal Setting Phase Three: Finishing Touches In this phase, the combination of your strong foundation and the skills you have honed and developed will take you into the final touches of your long-term professional management success. Topics in phase three include: Developing a Career Path Developing Leadership skills Team building Having Fun The Hiring and Interviewing Process Developing Relationships, Retention and Recognition Performance Reviews and Evaluations OUR MANAGEMENT DEVELOPMENT PROCESS FOR CERTIFICATION CONSISTS OF SIX (6) - 3.5 HOUR WORKSHOPS AND SIX (6) - 45 MINUTE INDIVIDUAL COACHING SESSIONS.** Call 239-699-2362 for more information. This development program is offered to the public 3 times per year. This program can also be delivered on-site at your business. Investment including the individual coaching is $395 per month for 3 months. Total Investment is $1185.00 per person. |